Shipping policy
Introduction and Agreement to Terms
Last updated: August14, 2026
Welcome to Ekkivibes Shipping Policy. We aim to provide a transparent, reliable, and timely shipping experience for all our customers. Please read this policy carefully to understand how and when your order will be shipped and delivered.
Order Processing Time
All orders placed on horseuae.com are usually processed within 3 to 5 business open days. During peak periods such as holidays or major sales events, processing times may take a little longer due to increased demand.
Shipping Destinations and Delivery Areas
We currently ship to various locations across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, and surrounding emirates. For international shipping inquiries or other specific locations, please contact us directly by whatsapp below. We reserve the right to limit shipping destinations based on logistical or legal restrictions.
Shipping Methods and Charges
At checkout, you will be presented with available shipping options, which may include standard shipping or pick up at the showroom. Shipping charges depend on your location and the selected shipping method. Above a cetain amount your shipping is free, excepted for Saddle. All costs will be clearly displayed before you complete your purchase.
Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected. For deliveries within Dubai and nearby areas, expect arrival typically within 2 to 5 business days after processing. For other UAE emirates, delivery could take 5 to 8 business days. Please note that delivery times are estimates and may be affected by external factors including customs clearance, weather conditions, or unforeseen carrier delays.
Delivery Issues and Failed Deliveries
It is crucial to provide accurate shipping information when placing an order. Horse UAE is not responsible for delivery delays or non-delivery caused by incorrect or incomplete address details. In case the delivery attempt fails because no one is available to receive the package, we may arrange a second delivery attempt. Subsequent delivery attempts may incur additional charges payable by the customer.
If your package arrives damaged, please contact us promptly with photographic evidence so we can assist with claims or replacements.
Customs, Duties, and Taxes
For international shipments (where applicable), please be aware that import duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost or item price. We recommend checking with your local customs office for more information on potential charges.
Contact Us
For any questions, concerns, or special shipping requests, our customer service team is here to help:
- Email: ekkivibes@gmail.com
- Whatsapp only : 0585615601