Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at swissd.llc@gmail.com. Please note that returns will need to be sent to the following address: [IT Plaza, F01, Nad Hessa street, Dubai Silicon Oasis.

If your return is accepted, you can return it by delivery (fee at your charge) or you can bring back to the shop.

You can always contact us for any return question at swissd.llc@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to strict safety imperatives governing equestrian protective gear and sports equipment, no returns, exchanges, or refunds will be granted for Personal Protective Equipment (PPE) or technical gear (including but not limited to: riding helmets, body guards, airbags, bits, and leather saddlery) once they have been removed from their original packaging, tried on in an equestrian environment (stables, paddocks, arenas), soiled, or if the original packaging is damaged.

For standard eligible items (non-safety gear sizing errors, completely un-worn with tags), return shipping expenses are fully and exclusively payable by the customer, unless an explicit shipping mistake was made and acknowledged in writing by our services. All return requests must be submitted beforehand to ekkivibes@gmail.com.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at swissd.llc@gmail.com.