F.A.Q.
Ekkivibes — Website FAQ
Official English Configuration
Legal Entity: Swissdelights Trading LLC (Dubai, UAE)
Showroom Address: IT Plaza, Silicon Oasis, Dubai (By Appointment Only)
Customer Support: Phone & WhatsApp: 058 561 5601
Email: ekkivibes@gmail.com
1. Where is your physical store located and what are your opening hours?
Our showroom is located at IT Plaza (Silicon Oasis) in Dubai. In order to provide you with the best experience and personalized advice, we welcome visitors by appointment only. Please contact us in advance to schedule your visit.
2. What are the delivery times and options for Dubai and the UAE?
We deliver everywhere in the United Arab Emirates. For Dubai, we offer fast delivery within 24 to 48 hours. For other emirates, delivery times can take up to 7 working days. Options for direct pickup at our IT Plaza showroom (by appointment) are also available during checkout.
3. Do you ship internationally?
We do not ship internationally worldwide. We ship our products exclusively to the United Arab Emirates and neighboring countries (GCC region).
4. Which legal entity operates the website and are payments secure?
The website is operated by our official company Swissdelights Trading LLC, duly registered in Dubai. All transactions made on our site are 100% secure and encrypted through our certified payment partners. You can shop with absolute confidence.
5. How do I choose the right equipment size for my horse or myself?
As each brand has slightly different fits, we provide a size guide on our product pages. If you have any doubt before ordering, please consult us directly. Our team will be delighted to help you choose the perfect size.
6. What is your return and exchange policy?
Your satisfaction is our priority. If an item does not suit you, you have 14 days after receipt to request an exchange or a refund. The item must be cleanly unpacked, unused, and with its original tags. Returns can be made via courier or directly to our showroom (by appointment).
7. Do you offer equipment for all equestrian disciplines?
We select high-quality equipment primarily focused on Show Jumping, Dressage, and leisure riding. Please note that we do not offer specific products for Endurance riding. Our catalog evolves regularly to meet the needs of all riders.
8. How can I contact customer service for questions or to book an appointment?
You can reach us very easily:
• By phone or WhatsApp at 058 561 5601 (ideal for scheduling your visit to IT Plaza).
• By email at ekkivibes@gmail.com.
• Via our contact form directly on our website.